Refund & Returns Policy

Overview

Pompton products are made-to-order and fulfilled specifically for each customer after purchase. Because products are produced individually, all sales are considered final unless an item arrives damaged, defective, incorrect, or significantly different from the order placed.

By placing an order through pompton.net, you agree to the terms outlined in this Refund & Returns Policy.

Damaged or Incorrect Items

If your order arrives damaged, misprinted, defective, or incorrect, please contact us within 14 days of receiving your order.

To help resolve the issue quickly, include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Returns & Exchanges

Because all products are made-to-order, we do not accept returns or exchanges for:

• Incorrect sizing selections made by the customer
• Buyer’s remorse
• Color expectations caused by screen differences
• General preference changes after delivery

Customers are encouraged to review sizing charts and product descriptions carefully before completing a purchase.

Lost Packages

If tracking information shows a package as delivered but the package cannot be located, customers should first contact the shipping carrier directly.

Pompton is not responsible for packages lost due to incorrect shipping addresses entered at checkout.

Refund Eligibility

Refunds may be approved under the following circumstances:

• The item arrives damaged or defective
• The wrong item was shipped
• The product contains a major manufacturing error
• The order is lost in transit and confirmed by the shipping carrier

Approved refunds are typically returned to the original payment method used during checkout.

Order Changes & Cancellations

Once an order enters production, it may no longer be modified or canceled.

Customers needing immediate order adjustments should contact support as quickly as possible after placing their order.

Shipping Time Disclaimer

Delivery estimates are provided as general guidelines and are not guaranteed. Production times, carrier delays, holidays, weather conditions, and demand volume may affect final delivery times.

Fraud Prevention

Pompton reserves the right to refuse refunds, returns, or replacements in cases involving suspected fraud, abuse of policy, or suspicious activity.

Contact Information