Pompton Policies

Shipping &
Returns

Every Pompton item is made specifically for each customer after an order is placed. Because products are produced on demand, production and shipping timelines may vary depending on order volume, item availability, and carrier conditions.

Shipping

Orders are typically processed within 2–7 business days before shipment.

  • Production begins after checkout is completed
  • Shipping times vary by destination
  • Tracking information is provided when available
  • Delivery estimates are not guaranteed
During holidays, product launches, or high-volume periods, shipping and production times may increase.

Returns

Because all items are made-to-order, returns and exchanges are only accepted for damaged, defective, or incorrect items.

  • No returns for buyer’s remorse
  • No exchanges for incorrect size selection
  • No cancellations once production begins
  • Color appearance may vary slightly by screen
Customers should carefully review sizing charts and order details before completing a purchase.

Damaged Or Incorrect Orders

If an order arrives damaged, defective, or incorrect, customers should contact Pompton within 14 days of delivery.

To help resolve the issue quickly, include:

  • Your order number
  • A clear description of the issue
  • Photos showing the damage or problem

Approved claims may qualify for a replacement item or refund depending on the situation.

Lost Packages

If tracking shows a package as delivered but it cannot be located, customers should first contact the shipping carrier directly.

Pompton is not responsible for orders shipped to incorrect addresses entered during checkout.

Refund Eligibility

  • Damaged products
  • Incorrect items shipped
  • Manufacturing defects
  • Verified carrier-related loss issues
Need Help? Contact Pompton support regarding shipping or return questions.

Email: info@pompton.net
Website: pompton.net

POMPTON

Still Me Wherever I Go.